Refund Policy

Purchases

Credits are a one-time purchase with no automatic renewal. Purchased Credits are valid for 18 months from payment completion. Available packs and applicable charges are shown on the Pricing page and at checkout. Taxes depend on billing location; review the final tax and total before paying. Your purchase retains the Credits and conditions recorded for that order, even if packs later change. Confirming current service policies does not replace the entitlements or applicable transaction terms of an earlier purchase.

Ordinary full refund eligibility

An ordinary full refund can be requested within 14 days after purchase completion only if none of the paid Credits from that purchase has actually been consumed. Purchases older than 14 days or with any actual paid Credit consumption do not qualify under this ordinary rule.

Reserved Credits, Credits returned or released after a failure, and Credits restored under system rules without counting as consumption are not actual consumption. The purchase and its Credit records must be checked; a refund cannot be paid twice.

Exceptions and consumer rights

Duplicate or incorrect charges, verified serious technical failures, and mandatory consumer rights may justify a remedy outside the ordinary rule. Nothing here excludes rights or remedies that cannot legally be excluded, or overrides applicable Paddle buyer protections.

Request and processing

Contact [email protected] with your account email and a description of the issue. For purchases, include a safely shareable Paddle transaction reference. Never send passwords, full payment-card details or API credentials.

Support reviews the particular purchase and usage records; this policy does not describe an automatic refund feature. Paddle handles payment-card information and a monetary refund may be processed through Paddle. Processing time depends on the review and payment method; no fixed arrival time is promised.

Account deletion

Account deletion does not itself create or extend refund eligibility. Necessary purchase and refund records may be retained to assess a request and meet legal obligations.